Heroic Customer ServiceSM Guarantee
At Metrocities Mortgage, we know that when it comes to customer
service, actions speak louder than words. That's why we proudly offer
this Heroic Customer ServiceSM Guarantee:
- Loan Decision – Metrocities Mortgage guarantees
to provide a purchase loan decision within 4 business days of an
application being completed or we'll credit $100 towards closing
costs.
- Close on Time – Metrocities Mortgage guarantees
to close your purchase loan per the borrower’s and seller’s
signed Purchase Contract Settlement Date or we will pay the borrower
$400 within 7 days of closing.
- Pathway to the President – We understand that escalation
is sometimes necessary. To ensure you get results – fast – unlike
other lenders, we provide you with a direct line all the way through
to the President’s office, if necessary, until resolved.